BC's Top Employers (2026) Magazine - Magazine - Page 54
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BC’S TOP EMPLOYERS (2026)
LTSA supports employees’ growth and development
C
olleen Stansfield is
a voracious learner
with an “active mind”
who always likes to
try something new.
She found perhaps the perfect
employer for her in the Land
Title and Survey Authority of BC
(LTSA).
“There’s probably no end to the
amount I could learn here,” says
Stansfield, acting manager of
customer service. “We do end up
with a lot of people who are naturally curious at the organization.”
Lots of people here
have encouraged me
along this journey of
trying out different
things. It gave me
the confidence that I
could apply and learn
through that process.
— Colleen Stansfield
Acting Manager,
Customer Service
LTSA, formed in 2005, is a
publicly accountable nongovernmental organization that
operates the province’s land title
and survey system. It has offices
in Victoria, New Westminster and
Kamloops.
After joining LTSA’s technologyfocused subsidiary LandSure in
2017, Stansfield moved over to
the authority and spent three
years as a customer service
representative, working directly
with the public. She then took
Gregory Steves, vice-president of policy and legal services, at Land Title and Survey Authority of BC.
LTSA’s two-year examiner trainee
program and became an examiner
of title.
Even though there were no
immediate promotion or advancement opportunities, Stansfield
says she was able to take advantage of learning opportunities
around specialized or complex
streams of title examination. She
was also encouraged to respond
to an “expression of interest” for a
liaison examiner role and to take
it part-time.
“It allowed me to keep my role
as an examiner of title and not
make that full commitment to the
liaison examiner role which was
extremely valuable for me,” says
Stansfield, whose current role involves filling in on a parental leave
contract. “Lots of people here have
encouraged me along this journey
of trying out different things. It
gave me the confidence that I
could apply and learn through
that process.”
Gregory Steves, vice-president
of policy and legal services, says
that for a small employer, internal
mobility can be “pretty tricky”
but LTSA intentionally looks
internally first for promotion
and growth opportunities. The
organization also made a corporate commitment to continuous
improvement and supporting its
employees in pursuing educational opportunities.
The organization budgets for
training opportunities, which
employees can apply to access.
It also has a six-month leadership
development program, available
to people leaders and employees
who demonstrate leadership traits
or would benefit from developing
leadership skills. “It opens up
opportunities for growth,” Steves
says.
LTSA itself is in the middle
of an evolution. It is currently
developing BC Property Connect,
a new digital service which creates
a secure connection between owners and their property. Property
owners will receive notifications of
pending title changes and access
to property-related insights and
deadline reminders, all in one
centralized space.
“We want to ensure British
Columbians continue to have
confidence in the land title system
and that the system continues
to evolve to provide the services
and security that property owners
want,” he says.
It has also embarked on a
